SMS Reception fail Navigation:  Users > Two-factor Authentication >

If for some reasons the user did not receive the text message, he can click on the “resend the SMS” link.

 

The user can then decide to resend the text message to the same phone number (the mobile number encoded for the user) or to send the text message to the backup phone number that was also encoded for the same user.

 

During the user configuration, you'll be asked to encode the mobile phone number of the user for the two-factor authentication.

 

You will also have the possibility to put a backup mobile phone number, which could be used for example in case the first mobile phone is not accessible, was lost or is damaged.So it is strongly recommended to encode a backup mobile phone number for each user.

 

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